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Home > Support > Technical Support


Our Customer First Commitment

The Net Optics Technical Support department is committed to providing our customer's with the highest level of service in the industry. In the event that you require our assistance, complimentary technical support is provided to assist you.

Support is available from 8:00 a.m. to 5:00 p.m. PST, Monday through Friday.

If at any time, you have questions please feel free to contact us by using one of the following methods:
Phone: (408) 737-7777
Email: ts-support@netoptics.com
Online: Open a Technical Support Request

We also encourage you to complete our 5-minute survey on the handling of your issue or question via our online Technical Support Survey.

The first 50 people to complete the survey will be registered for a chance to win a 16GB iPod Touch!







Net Optics - manufacturer of Network Taps | Aggregation Taps | iTap™ | Regeneration Taps | Bypass Switches | Director™ | GigaBit Network Taps,10/100 Aggregator Taps, TX-SX, LX-SX All Converter Taps, IPS & IDS Bypass Switches, and Teeny Tap™. Comprehensive Solutions for Packet Inspection, Dynamic Load Balancing, Lawful Interception, Multi-layer Filtering, Microburst Protection, Low Latency Applications, Zero Delay™, IPS Redundancy and High-density Bypass Switching. Copyright © 1996-2010 Net Optics, Inc. Terms and Conditions - Privacy Policy - Site Map - Press